Refund And Cancellation Policy
HerbSpace wishes that our customers never cancel or return products. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step, we are laying out our cancellation and return policy to take care of your hassles.
How do I cancel my order?
You can cancel an order only if it has not yet been shipped. If the order has been shipped, you cannot cancel it online. Please contact our Customer Care on firstname.lastname@example.org for support. The order cannot be canceled once it's delivered to you.
Can I partially cancel an order?
No, it is not possible. But if your order is not dispatched then you will have to cancel the complete order and place a new order.
Can I only keep some of the products at the time of delivery and return the remaining products?
No, this is not allowed as per Company’s norms.
What is the process for returning the wrong/damaged products?
We only replace the wrong product and the products that are defective or damaged. To do so you need to send us an email at email@example.com in case you wish to replace your product. Please report within 48 hours of receiving the orders. You will have to send the items back to us through courier. Once your return is received and inspected, we will ship the right products to you as per your initial order. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Is there anything else I should know while returning a product?
You should return the product in the same condition as it was received by you with intact product packaging, labels, and barcodes. We will be able to process the refund once the return shipment is received by us and verified.
How much time does it take to process the refund?
In case of cancellation before shipment, we process the refund within 48 hours' time. In case of cancellation post-shipment or returns, we process the refund once the return is received and inspected. We will also notify you of the approval or rejection of your refund. If you are approved, then the refund will be initiated within one week; time from receipt of products by us, and a credit will automatically be applied to your debit card or original method of payment, in another 5-7 business days as per banks norm.
What to do in case of Late or missing refunds (if applicable)?
If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.